Terms and Conditions

Reservation Fee  To secure your booking, a reservation fee of $500 (or if the total charge for the booking is less than $500, the total amount), is required and must be paid within five working days.  If not paid, the booking will lapse.  This reservation fee is part of the total tariff payable.

Final Payment  The balance of monies is to be paid 30 days prior to arrival date.  Where bookings are made within 30 days of arrival date, the total payable is due prior to arrival and within five working days of making the booking to secure the booking.  Monies due can be paid by credit card, cash, cheque or bank transfer.  A 2% card charge applies to all card transactions.

Security Deposit  A security deposit is not usually charged.  However valid credit card details are requested in lieu of a deposit.  The card would then be used to cover any phone calls made other than local, excess internet download, damage, or for any extra cleaning over and above a normal clean which may be required.  If card details are not supplied, a security deposit of $500 is also due at the time of paying the reservation fee.  If all is in order after departure, any deposit paid will be refunded by credit card or by cheque posted to you within 10 working days of departure.

Cancelled or Terminated Bookings   Once a booking has been confirmed, a cancellation fee of $100 will apply in all circumstances.  Cancellations within 4 weeks of arrival date will incur the forfeit of all accommodation fees paid unless the property is relet for the period booked by you.  Where the property is fully relet, you will be refunded the monies paid to date less the $100 cancellation fee.  Where the property is partially relet, the refund will be adjusted accordingly. All changes and cancellations must be in writing.

Term The premises are rented only for the term stated on your invoice and must be vacated on the arranged date unless the booking is extended and such extension is acknowledged in writing.

Keys will not be made available until all monies are paid in full (including a $500 security deposit if credit card details are not provided).  Any lost keys or garage remote control device will be charged at the following rates:

Keys                        $30 per set

Garage remote           $125

Check-in and Vacating Times Check-in time is 3pm.  Check-out time is 10.00am unless a later check-out has been negotiated.  A penalty may apply if the premises are not vacated as arranged.

Pets are welcome.  However if your pet is an inside animal, it must be kept off all furniture and out of bedrooms.  A one off surcharge of $25 is charged to allow for extra cleaning required when a pet has been on the premises.  If it is found pets have been on beds or bedding, a further cleaning fee of up to $300 will be charged to cover the cost of special laundering required.

Smoking  All cottages are no smoking indoors.  Please – smoking outside and on balconies only.

Cleaning  Please leave the premises in a tidy condition, with cutlery and cooking utensils washed and put away and rubbish put in the outside bins.  If, on arrival, the property or contents fail to meet acceptable cleaning standards every endeavour will be made to rectify this problem.  However this shall not constitute grounds for cancellation or refund.

Best Fit Policy Because of the nature of the business, it may be necessary at times to allocate a cottage which is not the cottage requested. This could occur when a booking for a few days stops us from taking another much longer booking and we have a house of at least a comparable standard in the same area which has those few days vacant.  If we are not able to juggle bookings to accommodate the longer booking, the original booking has preference.  If a more expensive cottage is allocated, this is at no extra cost to the original guest.

We trust your stay with Brisbane Cottages will be an enjoyable one.